FREQUENTLY ASKED QUESTIONS
Can I bring my own cake? Yes, however there is a $5.00 cakeage fee per person.
When can I bring in the cake? You are welcome to bring the cake anytime before your booking and we can store it in our kitchen.
Can I bring balloons? Yes, as long as they are weighted.
Can I bring flowers or decorations? Yes, please just let us know what you are wanting to bring!
Is there parking available? Yes, we offer valet parking $35.00 per day. To access the valet parking please arrive at the front of the hotel at 61 Macquarie St, Sydney 2000 and someone from the team will park your car.
Can underage (U18) guests come inside? Yes, underage guests are allowed inside the venue as long as they are accompanied by a legal parent or guardian. Anyone under the age of 18 must vacate the venue by 10:00pm
How do I get to Hyde Hacienda? Hyde Hacienda is located on Level 3, inside of the Pullman Quay Grand Sydney Harbour hotel. You can enter via 61 Macquarie Street or via Circular Quay next to Baskin & Robbins ice-cream.
Can I BYO drinks? No, we are a licensed venue.
Can I BYO food? No, however we have a fabulous menu available which can be found here
Is there a minimum spend for groups? Bookings of 10-30 require a minimum spend of $100 per person plus a 10% service charge to book.
Is there a cancellation fee? Yes there is a cancellation fee of $50 per person within 24 hours/ no show
Can you cater for dietary requirements? We sure can! Contact HYDE Team Email
Do you split bills? No, sorry! HYDE Team Email
Can I book a specific area? Subject to availability, please contact HYDE Team Email
What does the minimum spend mean? The minimum spend acts as a bar tab and can be used for any food or beverage item from our menu.
Is Hyde wheelchair accessible? Yes, we have a wheelchair lift.